FAQ - Frequently asked questions

Online ordering

Returns and refunds

Shipping

Gift card

Order online

WHAT PAYMENT METHODS ARE ACCEPTED?
When you place your order, you can pay by credit card, in instalments via scalapay or by PayPal.
HOW DO I KNOW IF MY ORDER HAS BEEN PROCESSED?
Just after you have paid for your order, you will be redirected to an order confirmation page. At the same time you will receive a summary email. You can also consult your order history in the "My orders" section of your Royal Mer account.
WHEN IS MY ACCOUNT DEBITED?
Your credit card or PayPal account is debited on average within 48 hours of your purchase on the Royal Mer website.
HOW DOES THE LIFETIME WARRANTY WORK?
At Royal Mer, authenticity, quality and timelessness are our watchwords. Today, we guarantee that our ADRIAN sweater, which has been in our catalog for almost 10 years, is knitted in our workshop by expert hands who embody these values. It's an exceptional garment, built to last, carrying the marine heritage of our company. Find out more on our dedicated page.

Returns and refunds

HOW CAN I REQUEST MY RETURN?
Did you receive your items, but the size or fit isn’t right? No worries, you have 14 days from the date of receipt of your package to return the concerned items (excluding personalized sweaters, which cannot be returned or exchanged).

Log in to your customer account using this link.

Enter your email address and follow the instructions to log in. You will receive a code by email to validate your login. Select the order and the items you wish to return. Choose the reason for the return from the available options.
Click on "Request a Return".

ATTENDEZ LA CONFIRMATION DE DEMANDE DE RETOUR ET L'ÉTIQUETTE DE RETOUR

Le renvoi d’articles depuis la France métropolitaine est offert. En revanche, pour les retours hors France métropolitaine, les frais d’expéditions sont à la charge du client. Nous vous remercions de bien vouloir retourner votre colis à :

Royal Mer – Service retour

ZA des Treize Vents Route de Beaupréau

44330 La Regrippière 


REPACKAGE THE ITEMS AND SHIP YOUR PARCEL
Ensure that the items are returned intact, new, and with tags attached.

Items can be returned in their original packaging. 

Print the return label sent with your return confirmation, attach it to your parcel, and drop it off.

Shipping

WHAT DELIVERY METHODS DO YOU OFFER?
We deliver your order by Colissimo or DPD, to your home or to a relay point in France and abroad.

Gift card

CAN A GIFT CARD BE USED MULTIPLE TIMES?
Yes, it is possible to use a gift card multiple times. If the balance on the gift card does not cover the total price of the cart, the remaining amount can be paid using another payment method.
WHAT HAPPENS IF AN ORDER PAID WITH A GIFT CARD IS REFUNDED?
If the order is refunded, the gift card is recredited with the corresponding amount.
DO GIFT CARDS HAVE AN EXPIRATION DATE?
No, on Royal Mer, gift cards do not have an expiration date.